Reference

Read Before You Access Your Account

These terms set out the rules that apply when you access 2999bet, fund your account through bKash, Nagad, or Rocket, and use any part of the service.

Account Eligibility RulesPayment Terms: bKash, Nagad, RocketJurisdiction-Dependent AccessAccount Suspension ConditionsHow to Contact Us
2999bet Read Before You Access Your Account
TERMS QUERIES

Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a concern about how they apply to your account, our support team handles account and policy queries directly. You can reach us through live chat, email, or the in-app message channel — whichever works for you on mobile.

Live Chat Open the chat window from your account dashboard to speak with a support agent about any terms or account query in real time.
Email Support Send a detailed message to our support address for written responses on account eligibility, payment disputes, or policy clarifications.
In-App Messaging Use the message tab inside your account on mobile to log a query. Responses are tracked against your account for follow-up.
ACCOUNT PROTECTION

How We Handle Your Account and Data

Your account security and the accuracy of your payment records matter to us. Here is how we approach the key areas these terms touch on — data handling, session security, record retention, and how to request a change to your account details.

Data Handling

We collect only the information needed to operate your account and process payments through bKash, Nagad, and Rocket. We do not sell your data to third parties.

Session Security

Your account session is protected by OTP verification on login. If you notice unrecognised activity, contact support immediately to lock your account.

Record Retention

Transaction records — including all bKash, Nagad, and Rocket payment history — are retained in line with applicable rules and are accessible on request through your account history tab.

Requesting Changes

To update your registered name, phone number, or linked wallet details, submit a request through live chat with valid identification. Changes take effect after verification.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering eligibility, payments, account access, and what to do if something goes wrong.

Account access is available to adults in regions where this service is permitted under local law. It is your responsibility to confirm eligibility in your location before registering.

Yes. All payment activity through bKash, Nagad, and Rocket is governed by these terms alongside the individual policies of each payment provider. Both sets of rules apply.

We post the revised version on this page with the effective date. Continuing to use your account after that date means you accept the updated terms. We recommend checking this page periodically.

Yes. Providing false registration details, operating duplicate accounts, or attempting to manipulate account controls are all grounds for suspension as set out in these terms.

Contact support via live chat and provide valid identification. Name, phone number, and linked wallet details — including your Nagad or Rocket number — can be updated after verification.

Where a provision in these terms conflicts with a law that applies to you, that local law takes precedence. These terms do not override your legal rights under applicable Bangladesh law or the law of your eligible region.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.